Frequently Asked Questions

What is Signos?

Signos is an all-in-one health tool that provides members with access to its app and a continuous glucose monitor (CGM). The CGM sends your glucose data via bluetooth to the Signos app, where you can see a continuous graph of your glucose, log what you eat and drink, track your weight, and get access to expert-created activities that teach you how little micro changes each day can have you living—and loving—a glucose-stable lifestyle. Sync your smart watches, smart scales, or Apple Health data to Signos for easier tracking of your health metrics.
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How does Signos work?

Your individual glucose response combined with the meals and workouts you log provide the real-time data for our platform to recommend the foods that help keep your glucose stable. When you eat or drink something that spikes your glucose, our AI can recommend exercise and effort level based on your workout logs so you can bring your glucose back down more quickly. When your glucose levels remain mostly stable, in time, you’ll reap the benefits of more energy, improved mental clarity, better metabolic health, less risk of chronic diseases, and healthy weight management.
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Read more about how Signos works.

Do continuous glucose monitors (CGM) help with weight loss?

Yes, continuous glucose monitoring can help with weight loss when used to inform positive, long-lasting behavior changes. One study published in Clinical Diabetes found that 87% of CGM users modified their food choices based on the glucose data collected from the CGM. What’s more, 47% of CGM users said they were more likely to go for a walk or complete physical activity if they saw a rise in their blood sugar. Overall, 90% of participants felt that CGM use contributed to a healthier lifestyle.

One study of 1,002 people found that glucose spikes and dips can relate to eating again sooner—and eating more calories at that meal and throughout the rest of the day.

CGMs provide continuous glucose data so users can react accordingly and so they can be proactive about choices based on their current glucose level.

Your glucose levels can be used as a tool for something called “appetite training,” or recognizing hunger signals. If your glucose is high—how high depends on the individual—this might be a cue that you have extra energy to burn. Maybe you still have energy from your most recent meal or long-term fat stores, and you could delay eating a snack or meal.

Many people get hungry for reasons other than the need for energy—for example, social cues or boredom. But if you’re tracking your glucose via a continuous glucose monitor (CGM) and using the Signos app, you can check your glucose before you plan to eat to see if your glucose level is high.

If your glucose is high (learn what “high” means and see normal glucose ranges for non-diabetics), you may have extra energy to burn so going for a brisk walk or doing 10 minutes of push-ups or kettlebell swings could be an ideal way to lower your blood sugar and possibly decrease appetite. Self-monitoring of glucose (via continuous glucose monitor or standard fingerstick glucose meters) can be an effective tool for weight and fat loss, particularly when paired with expert guidance that helps you understand which behaviors help you stabilize your glucose.

For the latest information regarding the science behind glucose, insulin, fat storage and weight loss, read The Scientific Evidence for Using CGMs for Weight Loss.

Can I use Signos to manage my diabetes?

Signos is not intended to prevent, mitigate, treat, or cure diabetes. Signos offers a separate program that pairs CGM technology and the Signos app to assist people living with type 2 diabetes in weight control and living well with diabetes. Tracking glucose and recognizing trends over time can help people make data-driven choices that support healthier living and can lead to sustainable lifestyle changes. 

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Click here to learn more about the new separate program for type 2 diabetes.

Should I be concerned about any potential allergens?

Our kits are shipped to you with our partner CGM device and adhesive patches that are typically applied on top of the sensor to keep it in place. Our patches are latex-free and made of a medical grade, hypoallergenic, acrylicsure polymer. In rare cases (<1%) if you are allergic to the sensor adhesive, you can apply the patch first and then the sensor on top of it. Some of our members with sensitive skin have seen success when applying Flonase to the application area before inserting the CGM sensor.

Does the Signos membership include access to prescription medication?

No, we do not offer any prescription medications or medical supplements.

Can I pay for Signos using funds from my Health Savings Account or Flexible Spending Account (HSA/FSA)?

This depends on your provider. Different providers have different coverage, so we encourage you to check with your HSA/FSA provider first to determine if you can use your funds for the CGM and Signos program. If they accept CGMs in your plan, you can utilize the prescription details found in your shipment to submit to your provider for proof of purchase. 

Signos is not responsible for reimbursement in any capacity. Cancellation policies and terms and conditions outlined here still apply, even in the instance that your provider does not approve coverage or reimbursement for this program. 

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How much does Signos cost?

Signos offers the following plans:

You are committing to a recurring subscription. If you choose to terminate your 3 or 6-month commitment before the term is fulfilled, you are subject to a fee up to $199. 

All pricing includes access to the Signos App, a CGM for the duration of your subscription, and a free digital telehealth assessment for participation in our program and a prescription for the CGM.

We routinely have promotions, so if you're not already on our email list, sign up now to receive emails about future promotions.

You can select a Signos plan here

‍Is Signos covered by insurance?

If you have been diagnosed with type 2 diabetes, your insurance plan may cover the cost of a CGM. Contact your insurance carrier directly for more information on how to submit a receipt from Signos for reimbursement covered by your plan.

If you are not a type 2 diabetic, our service will not be covered by insurance, but may qualify for HSA reimbursement. Different providers have different coverage, so we encourage you to check with your HSA/FSA provider first to determine if you can use your funds for the CGM and Signos program. If they accept CGMs in your plan, you can utilize the prescription details found in your shipment to submit to your provider for proof of purchase. 

Signos is not responsible for reimbursement in any capacity. Cancellation policies and terms and conditions still apply, even in the instance that your provider does not approve coverage or reimbursement for this program.

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What is a CGM?

A continuous glucose monitor (CGM) is a tiny wearable device that reads the glucose levels in your interstitial fluids continuously. It is attached to your body (usually the upper arm or on the stomach) and continually monitors glucose levels via a microfilament—not to worry, it’s not uncomfortable to put on and you barely notice it’s there once applied.

For more information on CGMs and how they work, see How Does a Continuous Glucose Monitor Work.

How do I apply the patch?

The patch can be applied like a band-aid. You would first remove the adhesive cover, then place the patch with the central non-adhesive part over the CGM.

Do I need to scan or wand over my CGM?

You will not need to scan the CGM with your phone, as the device transmits data continuously—every 5 minutes—to your phone. To make sure your phone is capturing the readings, you just need to enable bluetooth, and make sure your phone is within 20 feet of you.

Can I take showers while wearing a CGM? What can (and can’t) I do with my sensor?

You can take showers, exercise, and even swim with your sensor. The sensor is designed to be able to work in up to 8 feet of water and at altitudes of up to 13,800 feet. You can also use it in a hot tub as long as the temperature does not exceed 107.6°F. Live somewhere tropical? No worries, the sensor can function in up to 95% humidity.

Is the device invasive?

The CGM device is minimally invasive. Each device has a filament the size of a kitten's whisker that sits just below the skin. You put a new sensor on every 10 days and just take off the old one (it's like peeling off a band aid).

Can I request patch and/or sensor replacements?

Yes, if a patch and/or sensor fails, you can request a replacement by writing to us at support@signos.com. Please note: If you’re experiencing device issues, contact Signos Support BEFORE removing a sensor, and they will be happy to help you troubleshoot. Subscriptions do not include free replacements for devices incorrectly utilized or removed prematurely.

Can I use the CGM beyond 10 days?

Each sensor is designed to last for 10 days. You will be prompted from the Dexcom app to swap out the sensor to a new one after the 10 days are complete.

What should I do if I feel pain or discomfort from the CGM?

It is uncommon, but if you feel pain or discomfort, try changing the placement of your next sensor to another part of your body. We recommend not using the same location twice consecutively, but changing the location with every new sensor. If pain or discomfort occurs and you take your sensor off early, please contact support@signos.com. You can stay on track by putting on one of the sensors in your package vs. waiting for the arrival of the replacement.

What are Signos compatible devices?

We are currently available on:

• iPhone: fully supported on all devices supporting iOS versions 15 and greater. We recommend updating your device to iOS 16+ to have the best experience with our product.
• Android: we have a high degree of confidence that Android devices running Android 12+ from major manufacturers like Samsung and Google have the best compatibility with Signos. For more details, please review our Help Center article.
  

Can I use my Apple Watch with Signos?

Absolutely! Signos supports any Apple Watch that runs WatchOS 7.0+ This requires an iPhone 6s or later, with iOS 14 or later, and one of the following Apple Watch models: Apple Watch Series 3, 4, 5, SE, 6, 7 or 8+.

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How can I sign up for Signos?

You can sign up here and complete our short quiz on our website. After submitting your email, you’ll receive an email that confirms you signed up successfully. Next steps will be an email welcoming you to complete the signup process. We know you’re busy and value your time—there are a few steps, but you can sign up and select a Signos membership plan in one day.

Can I get access to Signos without a prescription?

Prescriptions are a necessary part of the process, but rest assured, an independent physician will handle the prescription for you so you won't need to arrange for a doctor visit. It is included in the cost of membership.

What is the medical consult process?

Based on your responses to a detailed medical questionnaire, our doctors will review your history to determine if you are clear to use the Signos platform. If approved, our doctors will automatically send your prescription to our pharmacy partner, and the kit will be shipped to the mailing address you provide. You’ll receive an email once your kit has shipped, including tracking information.

How do I select the right subscription plan?

If your No.1 goal is weight loss, healthy weight loss is usually in the range of 1–2 pounds a week. We recommend you choose the plan duration based on how much weight you want to lose. For example, if you want to lose 25 pounds, steady and sustainable weight loss should be achievable with our 6-month plan. When you subscribe to Signos, you’ll get access to our weight loss program via our app and a continuous glucose monitor for the duration of your subscription.

What is included in the subscription?

A Signos subscription includes a Signos kit, access to our weight loss program via our app, the cost of the devices, and a medical consultation for physician approval for the CGM. The Signos kit has a transmitter, sensors, performance covers, alcohol wipes, and a welcome booklet with information on downloading our app and applying your first sensor. Our weight loss program includes a host of activities, recommendations, and prompts to help you pick the best foods for you, learn the most beneficial times to exercise, get in tune with your hunger signals, learn how to manage stress, and more.

Can I transfer my subscription?

Since our partner CGM device is an FDA regulated class III medical device, it should be used only by the person for whom the prescription has been prepared. Your CGM and corresponding subscription cannot be transferred to anyone else.

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How do I update my account info?

You can update your account and personal information in the Signos app by going to the Settings tab in the bottom right corner. Once you click on the gear, you can change your required information by going to “Account”, “Profile”, or “Payments”.

How do I change my password?

You can update your password in the Signos app by going to the Settings tab in the bottom right corner. Once you click on Settings, you can change your required information by clicking on the Account button.

How do I cancel my subscription?

You may cancel your auto-renewal by logging into your member portal or in the Settings of your Signos app. Cancellation takes effect after your current subscription period has ended for all plans. Signos does not offer pro-rated refunds on subscriptions that are cancelled early. Subscriptions that are cancelled prior to all payments being collected are subject to a cancellation fee up to $199. If you need assistance, please contact us at support@signos.com. For more information on our cancellation policy, please see our Terms & Conditions.

What is your refund & return policy?

Sales, once completed, are final. As our partner CGM device is FDA approved, it comes under the classification of regulated medical devices, and cannot be returned once it has left the pharmacy. If you wish to discontinue a subscription before meeting the minimum monthly commitment, you will be presented with a non-refundable early cancellation fee. We will not pro-rate any unused weeks of subscriptions. For more information on our refund and return policy, please see our Terms & Conditions.

When will my order be shipped?

Your order will ship within 1–3 weeks from doctor approval. As soon as your medical consult approves you for participation in the Signos program, your prescription is sent to our pharmacy, and your package will ship within 1–3 weeks. You will receive an email with your tracking number once it ships, along with detailed onboarding information.

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